Privacy Policy

Last updated: September 4, 2025

Welcome to NeoPixel Hoodies. This policy explains how we collect, use, and protect your personal data when you use our website, neopixel-hoodies.com. We are committed to protecting your privacy in compliance with the General Data Protection Regulation (GDPR) and other applicable laws.

1. Data We Collect

We only collect personal data that is strictly necessary for our business operations. This includes information you provide directly to us through our contact form:

Contact Information: Your name and email address when you use our contact form.

This data is used solely to respond to your inquiries, provide customer support, and communicate with you about your questions or orders.

2. Purpose of Data Collection

The information we collect is used for the following purposes:

To respond to your inquiries and provide customer service.
To process and manage your orders and returns (if you proceed with a purchase).
To improve our website and services based on feedback.

We do not use your data for any marketing purposes without your explicit consent.

3. Cookies

Our website uses minimal cookies to ensure proper functionality. These are typically operational or session cookies that are essential for the website to work correctly (e.g., storing your cart items in local storage for a temporary session). We do not use third-party tracking or advertising cookies. You can manage your cookie preferences through your browser settings.

4. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for legal or accounting requirements. Once this period expires, your data is securely deleted.

5. Third-Party Services

We may use third-party services, such as a transactional email provider, to facilitate communication. These services are selected with privacy in mind and are subject to their own privacy policies. We do not sell or share your personal data with any third parties for their marketing purposes.

6. Your Rights (GDPR)

Under GDPR, you have the following rights regarding your personal data:

Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can request that we correct any inaccurate or incomplete data.
Right to Erasure: You can request that we delete your personal data.
Right to Restrict Processing: You can ask us to temporarily halt the processing of your data.
Right to Data Portability: You can request to receive your data in a structured, commonly used format.
Right to Object: You can object to our processing of your data in certain circumstances.

To exercise any of these rights, please contact us using the information provided below.

7. Contact Information

If you have any questions about this Privacy Policy or our data practices, please do not hesitate to contact us:

NeoPixel Hoodies
Calle de Fuencarral 45, 28004 Madrid, Spain
Email: hello@neopixel-hoodies.com